-Where is my order?
Please be aware that all orders are processed in 48 business hours (NOT including weekends or holidays). Orders generally ship within 2-3 business days after purchase. If the billing information and shipping addresses DO NOT MATCH your order WILL be canceled. You will receive an email once your order has been dispatched from our location which will contain your USPS Tracking Number. Please keep in mind that it may take USPS up to 48 business hours to provide tracking updates. If you see a “not found/error” message when attempting to track your package, please allow 48 business hours for an update to be shown. If you are not available to sign for your package when a delivery attempt is made, your package will be held at your local USPS Office until you request a redelivery or pick it up yourself.
-Can I Exchange An Item?
No. Unfortunately, we do not offer exchanges. If you wish to return an item we will issue you store credit that can be used towards the website at anytime. (Bodysuits, swimwear, lingerie excluded)
-I no longer want the item, can I have a refund?
No, we do not offer refunds. You may send the item back for store credit. (Bodysuits, swimwear, lingerie excluded)
-Do you provide return labels?
No, we do not offer return labels as returns are made at the customers own cost. We suggest using USPS as it is the most cost efficient shipping method.
-Can I Cancel My Order?
No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.
-Why Has My Order Been Cancelled?
Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.
-What should I do if I receive an incorrect or faulty item?
We’re sorry to hear that you’ve received an incorrect or faulty item. Please contact us within 6 hours of receiving your package with your order number and picture proof of both the incorrect/faulty item as well as the packing slip. Failure to report a faulty item within 6 hours of receiving your package will result in our inability to replace the item.
-How Long Does It Take To Receive A Store Credit?
When we receive your return, we will process the return within 14 business days. Once your return has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this gift card/store credit code.
